Select Criteria: Tracks = Customer Strategies & Technologies

Tuesday, January 28, 1:30 PM - 3:00 PM

  • Room: 212AB
  • Session Number:Customer Strategies 1
This session will provide a comprehensive, up-to-date look at U.S. residential energy consumers and their attitudes, behaviors and values related to energy. The session will cover consumers’ awareness of smart energy, their interest in energy-related products & services (including rooftop solar, energy-efficient lighting and smart-home technology), their relationships with their... ...read more...
Speaker(s)
Panel Moderator
Nathan Shannon
Deputy Director
Smart Energy Consumer Collaborative
Session Chair
David Elve
Chief Marketing Officer
PayGo
Session Co-Chair
Edward Thomas
Executive Director
Peak Load Management Alliance
Panelist
Emmett Romine
Senior Vice President, Business Development
Powerley
Panelist
Janice Wakeley
Senior Market Research Analyst
ComEd
Panelist
Lucas Melbye
Vice President, Public Affairs
Maru/Matchbox
Panelist
Norma McCarthy
Customer Engagement Lead
NB Power
Tracks:
  • Summit Panel (1.5 hour session)

Wednesday, January 29, 2:00 PM - 3:30 PM

  • Room: 212AB
  • Session Number:Customer Strategies 2
This session will explore how leading utilities are leveraging digital technology to transform the customer experience and thus transform their enterprises. Attendees will hear from New York Power Authority, Pacific Northwest National Laboratory, and Memphis Light Gas & Water about their digital customer experiences. ...
Speaker(s)
Session Chair
Stephen Callahan
Vice President, Strategy and Solutions
IBM
Session Co-Chair
Phil Davis
Vice President
Sterling Planet
Tracks:
  • Summit Presentations (20 minutes each)
Presentations:
  • Room: 212AB
  • Session Number:Customer Strategies 2A
  • Wednesday, January 29, 2:00 PM - 2:30 PM
Speaker(s)
Co-Author+
Jamison Roof
Managing Consultant
PA Consulting Group
Speaker
Kerri Ahern
Customer Digital Experience Program Manager
New York Power Authority
Co-Author
Shawn Harrison
Senior Program Specialist
New York Power Authority
  • Summit Presentations (20 minutes each)
  • Room: 212AB
  • Session Number:Customer Strategies 2B
  • Wednesday, January 29, 2:30 PM - 3:00 PM
Speaker(s)
Speaker
Nora Wang, Ph.D.
Staff Engineer
Pacific Northwest National Laboratory
Point of Contact
Tim Wolf
Senior S&T Communications Professional
Pacific Northwest National Laboratory
  • Summit Presentations (20 minutes each)
  • Room: 212AB
  • Session Number:Customer Strategies 2C
  • Wednesday, January 29, 3:00 PM - 3:30 PM
Speaker(s)
Speaker
Eliza C. King
Director, Customer Care
Memphis Light Gas & Water
Co-Author+
Mark Johnson
Executive Consultant
Excergy Corp.
  • Summit Presentations (20 minutes each)

Thursday, January 30, 8:45 AM - 10:15 AM

  • Room: 212AB
  • Session Number:Customer Strategies 3
In this session, major utilities will share ideas on how to better engage customers by leveraging IT applications, technology, business processes and systems bolstered by the smart grid – enabling truly innovative customer programs. Executives from Duke Energy, Puget Sound Energy, PG&E and SRP will discuss how they are using smart... ...read more...
Speaker(s)
Panel Moderator+
David Elve
Chief Marketing Officer
PayGo
Session Chair
Patty Durand
President and CEO
Smart Energy Consumer Collaborative
Session Co-Chair
Peter Landauer
Business Development Executive/Utilities
Ernst & Young LLP
Panelist
Duane Pearson
Manager, Customer Program Innovation
Salt River Project
Panelist
Helen Shuford
Customer Experience Manager
Georgia Power
Panelist
Joseph Thomas
Managing Director
Duke Energy
Panelist
Theresa Burch
Manager, Customer Solutions
Puget Sound Energy
Tracks:
  • Summit Panel (1.5 hour session)

Thursday, January 30, 10:30 AM - 12:00 PM

  • Room: 212AB
  • Session Number:Customer Strategies 4
In the digital age, utilities must anticipate customer needs, both stated and unstated. This session will cover three case studies of utilities innovating to create new value in demand management, energy efficiency and energy services for both residential and commercial/industrial customers. ...
Speaker(s)
Session Chair
Tim Wolf
Senior S&T Communications Professional
Pacific Northwest National Laboratory
Session Co-Chair
Patty Durand
President and CEO
Smart Energy Consumer Collaborative
Tracks:
  • Summit Presentations (20 minutes each)
Presentations:
  • Room: 212AB
  • Session Number:Customer Strategies 4A
  • Thursday, January 30, 10:30 AM - 11:00 PM
Speaker(s)
Speaker
Daniel Carr
Head, Smart Cities
Alectra Utilities
Point of Contact
Jacqueline Hudson
Marketing Communications Manager
Tantalus
  • Summit Presentations (20 minutes each)
  • Room: 212AB
  • Session Number:Customer Strategies 4B
  • Thursday, January 30, 11:00 AM - 11:30 AM
Speaker(s)
Co-Author
Anntonette Alberti, JD
Category Manager, Customer Energy Management NY
National Grid
Speaker+
Sri Vaishnavi Ramesh
Product Developer, Customer Energy Management NY
National Grid
  • Summit Presentations (20 minutes each)
  • Room: 212AB
  • Session Number:Customer Strategies 4C
  • Thursday, January 30, 11:30 AM - 12:00 PM
Speaker(s)
Point of Contact
Amrit Singh
PSE&G
Speaker
Anie Philip
Director of Planning
PSEG Long Island

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