FirstWatch Solutions, Inc.

Carlsbad,  CA 
United States
  • Booth: 1625

Every minute of every day, in hundreds of communities throughout North America, public safety and healthcare professionals count on FirstWatch to drive their clinical quality and make meaningful improvements for the people they serve. We can help you use the data you're already collecting for improving patient outcomes, balancing crew workload, and tackling challenging issues like opioid overdoses.


  • FirstPass
    FirstPass® is a Performance Improvement system that makes it easy for you to see your systems overall performance for clinical care and billing....

  • With FirstPass you can let the computer do the initial review of all of your calls, saving your staff for the things computers can’t do. It makes call review, protocol compliance monitoring, and pre-billing review fast and easy. It also helps you quickly identify big areas that need improvement and then helps you figure out what improvement action will produce the best result.

    • Real-time Automated Performance Improvement - use one tool to monitor protocol compliance, documentation, and improvement success
    • Measure Protocol Compliance - prioritize and monitor the protocols that are most important to your system
    • Enhance Documentation Quality - real-time review of completion of required ePCR fields
    • Provide Meaningful Feedback - ask questions and provide medics with feedback before they end their shift
    • Save Time & Resources - Let the computer do the work, and save the human for what is most important
    • Monitor Medic Performance - Track individual performance to overall system objectives
  • Billing Analytics Module (BAM)
    NEW Interactive Billing Dashboard – now available!...

    • Billing Summary view of Cash Collections, Billed Total, Gross Billing per Transport, and Unbilled Total
    • Billing views by Transport Type, Transport Mix, Charge Occurrence, and Miles per Transport
    • Cash Collections by Payer Source and by Facility
  • Fire Operations Analytics Module (FOAM)
    New F.O.A.M. Module Includes: Module Landing Page and Drill Downs, Annual Compliance Report (CFAI Format v9), GIS Mapping Output of Compliance Reports, and 2 Customer Defined Report Modules...

    • The Fire Operations Analytics Module provides fully automated and dynamic reporting of your Fire Department’s Operational Metrics and Key Performance Indicators.
    • Full integration with your Department’s Standards of Cover and Strategic Planning Documents.
    • Provides GIS/Mapping display capabilities to illustrate community risks, demands and coverage.
    • Data is integrated into a true Quality Improvement framework that tracks performance over time and identifies trends that require attention.
    • Suite of dynamically updated and auto-distributed reports on operational performance factors including turnout and travel times and demand for services.

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For questions regarding the EMS Today exhibition please contact:  
Danielle McCloud Cohen
Exhibit Services Manager
Direct: 918-831-9821

For questions regarding the EMS Today conference please contact:
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Conference Coordinator
Direct: 918-831-9738

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