Official PoE Sponsor of the 2017 Event


The Real Story on What Citizens and Businesses Want From Smart Cities

  • Session Number:T3 S2 P3
Wednesday, March 01, 2017: 2:15 PM - 2:45 PM


Susanne Seitinger, PhD
Global Sub-segment Manager Parks and Plazas/Open Spaces
United States


Digital technology has exponentially accelerated how frequently we communicate with one another. Citizens increasingly expect that same fluid experience when they use local infrastructures and services. With nearly everything citizens need a click away, digital technologies are no longer optional for planning and managing cities; they are a central part of governing. Enabling fast and open digital communication, however, also changes the dynamics among government leaders and their constituents. The smart cities debate has skirted some of these key topics on governance, accountability and new opportunities to generate benefits for citizens. In May 2016, the Economist Intelligence Unit (EIU) was commissioned to understand what citizens really expect from technology. The team surveyed 1,950 citizens and 615 business executives in 12 diverse cities. The presentation will report on some of the key findings from the study.